General Questions
How do I get the App?
What content is included in the App?
Do I have to have an iPad?
How am I notified when the latest issue is available to download?
How much does the App cost?
The App itself is free. You can purchase single copies, or an annual subscription, once you download the App. All annual subscriptions are auto-renewed. You can view prices on the store page of the App.
If you are a current paid, print subscriber, unlimited access to the digital edition is included for the length of your current subscription.
Can I purchase back issues in the App?
Technical Support
How do I access my previously purchased issues?
If you have previously purchased issues, try the following to restore your purchases.
- Navigate to Library
- Click the gear in the top right corner
- Click restore all purchases
- Click restore
If you are still unable to access your previously purchased issues, please contact our mobile support team.
How do I delete an old issue?
I am a paid, print subscriber. How do I access the digital edition?
Follow these steps while in the App to access your digital editions.
- Click the gear in the top right corner
- Click subscribe with your print account
- Where it says account number enter your account number as it appears on your magazine label
- Where it says zip code enter your zip code as it appears on your magazine label
- Click continue
I tried to login but received the message “authentication failed”.
If you receive an authentication failed message when logging in, please note the following:
- You must be a print subscriber to log in.
- Your username is the account number as it appears on your magazine label. (ex. XX123456)
- Your password is the zip code as it appears on your magazine label.
If after reviewing this information you are still unable to login due to an authentication failed message, quit the App, then retry your login credentials.
To quit the App, follow these steps:
- Double click the home button
- Swipe up on the App to close it
- Reopen the App from Newsstand
After restarting the App, try entering your credentials again.
If you are still receiving authentication failed, please contact our mobile support team.
I tried to use my account number to access the latest issue on my device but it said it was invalid.
Why does the latest issue have a price when I already have a subscription?
If you have an active digital subscription but the latest issues are listed with a price, try the following solution:
- Navigate to Library
- Click the gear in the top right corner
- Click restore all purchases
- Click restore
If you are still unable to access the latest issue without paying, please contact our mobile support team.
Why am I being told that I am in a “sandbox” environment when I try to make a purchase?
The primary cause of this type of error is that your device is “jailbroken.” If so, you can choose to restore your device to a regular version of the OS, or you can query your favorite search engine to try to find some work-arounds for in-App purchasing on “jailbroken” devices.
If you continue to have problems, or your device is not “jailbroken,” you will need to contact Apple directly for assistance in trouble-shooting a potential problem with your account.
I don’t see the latest edition available for download.
If the latest issue is missing from the store page, try restarting the App.
To quit the App, follow these steps:
- Double click the home button
- Swipe up on the App to close it
- Reopen the App from Newsstand
After restarting the App, check the store page for the latest issue.
If the issue is still missing, it may not have been published to the App Store yet. Please contact our mobile support team for more information.
Subscription Management
How do I get my subscription on another device?
You may access your subscription on another device provided you are using the same apple ID and follow the steps below:
- Navigate to Library
- Click the gear in the top right corner
- Click restore all purchases
- Click restore