General Questions

How do I get the App?

The App can be downloaded from the Apple App store.

What content is included in the App?

The App allows you to purchase single issues, as well as subscriptions, to the digital edition. Current print subscribers get unlimited access.

Do I have to have an iPad?

No. You can access the App on your iPad, iPhone or iPod Touch.

How am I notified when the latest issue is available to download?

You will see the latest issue when you open the App.

How much does the App cost?

The App itself is free. You can purchase single copies, or an annual subscription, once you download the App. All annual subscriptions are auto-renewed. You can view prices on the store page of the App.

If you are a current paid, print subscriber, unlimited access to the digital edition is included for the length of your current subscription.

Can I purchase back issues in the App?

Yes, there are numerous back issues available for purchase.

Technical Support

How do I access my previously purchased issues?

If you have previously purchased issues, try the following to restore your purchases.

  1. Navigate to Library
  2. Click the gear in the top right corner
  3. Click restore all purchases
  4. Click restore

If you are still unable to access your previously purchased issues, please contact our mobile support team.

How do I delete an old issue?

From the Library screen, tap and hold on the cover of the issue that you want to delete. Once it starts to wiggle, tap the Delete button. Deleting an issue can take a few seconds to process. If you paid for an issue, you can always redownload it at any time by tapping the Redownload button.

I am a paid, print subscriber. How do I access the digital edition?

Follow these steps while in the App to access your digital editions.

  1. Click the gear in the top right corner
  2. Click subscribe with your print account
  3. Where it says account number enter your account number as it appears on your magazine label
  4. Where it says zip code enter your zip code as it appears on your magazine label
  5. Click continue

I tried to login but received the message “authentication failed”.

If you receive an authentication failed message when logging in, please note the following:

  • You must be a print subscriber to log in.
  • Your username is the account number as it appears on your magazine label. (ex. XX123456)
  • Your password is the zip code as it appears on your magazine label.

If after reviewing this information you are still unable to login due to an authentication failed message, quit the App, then retry your login credentials.

To quit the App, follow these steps:

  1. Double click the home button
  2. Swipe up on the App to close it
  3. Reopen the App from Newsstand

After restarting the App, try entering your credentials again.

If you are still receiving authentication failed, please contact our mobile support team.

I tried to use my account number to access the latest issue on my device but it said it was invalid.

Please contact our mobile support team.

Why does the latest issue have a price when I already have a subscription?

If you have an active digital subscription but the latest issues are listed with a price, try the following solution:

  1. Navigate to Library
  2. Click the gear in the top right corner
  3. Click restore all purchases
  4. Click restore

If you are still unable to access the latest issue without paying, please contact our mobile support team.

Why am I being told that I am in a “sandbox” environment when I try to make a purchase?

The primary cause of this type of error is that your device is “jailbroken.” If so, you can choose to restore your device to a regular version of the OS, or you can query your favorite search engine to try to find some work-arounds for in-App purchasing on “jailbroken” devices.

If you continue to have problems, or your device is not “jailbroken,” you will need to contact Apple directly for assistance in trouble-shooting a potential problem with your account.

I don’t see the latest edition available for download.

If the latest issue is missing from the store page, try restarting the App.

To quit the App, follow these steps:

  1. Double click the home button
  2. Swipe up on the App to close it
  3. Reopen the App from Newsstand

After restarting the App, check the store page for the latest issue.

If the issue is still missing, it may not have been published to the App Store yet. Please contact our mobile support team for more information.

Subscription Management

How do I get my subscription on another device?

You may access your subscription on another device provided you are using the same apple ID and follow the steps below:

  1. Navigate to Library
  2. Click the gear in the top right corner
  3. Click restore all purchases
  4. Click restore

How can I check my digital subscription status?

You can check your subscription status by following the directions in this article from apple.

Can I subscribe to both the print version and the digital edition?

Yes. However, if you are a paid, print subscriber, you do not need to purchase a subscription to access issues on your device. Your paid subscription automatically includes access to the digital edition.

How can I manage my digital subscription renewal?

You can change your subscription status by following the directions in this article from apple.

Will I be able to access past issues with my digital subscription?

No. Your subscription to the digital edition is just like a print subscription. You will have access to all new issues as they are released for the duration of your subscription.

How can I cancel my digital subscription?

You can cancel your subscription status by following the directions in this article from apple.